Question 1

How Much is This Going to Cost?

Accepted Answer

Not all painting companies are created equal. If you only rely on price, you are very likely to end up with a project that peels, cracks, or blisters within 6 months. A better approach is to require every painting contractor to visit your home and conduct a thorough review of your needs. It is impossible to provide an accurate estimate over the phone without visiting your property. Stephen meets every client in person, asks plenty of questions, and prepares a written estimate including a detailed preparation and painting procedure.

Question 2

Do You Use Employees or Sub-Contractors?

Accepted Answer

We only use full-time employees. We don't employ day labour or sub-contractors. Our project foreman has more than 15 years of experience and is fully trained in our quality standards. Every employee must comply with a strict written policy that prohibits smoking on your property or the use of alcohol or drugs on the job.

Question 3

How Long is Your Warranty?

Accepted Answer

We provide a 2-year workmanship warranty on all of our projects. This is twice as long as most painting contractors in Winnipeg. We want our customers to know that their project will still be looking good long after the last piece of hardware is reinstalled.

Question 4

How Big a Deposit Do You Normally Require?

Accepted Answer

We don't require a deposit, and we believe that is an act of good faith from both sides. (Please note that special order materials that cannot be returned will require payment in full in the event you change colour prior to the job starting.) Our advice: don't give any painting contractor a large deposit until you check them out thoroughly.

Question 5

Do You Have a Written Price Guarantee Without the Fine Print?

Accepted Answer

Yes. We spend extra time to detail your bid so you know exactly what is covered. Once we agree on the specifications of your painting project, your price is guaranteed for the work we specify. No sticker shock or surprises at the end of the job, or worse, in the middle of it.

Question 6

How Many Hours a Day Can I Reach You on the Phone?

Accepted Answer

We commit to returning your call within 2 hours during regular business hours. We will also give you a project update every day on multi-day projects.

Question 7

How Do I Know Your Insurance is Current and Covers All Crew Members?

Accepted Answer

We only use employees on our painting projects and they are all covered by our workers' compensation insurance. We will provide you with our insurance certificate and, upon request, the contact information for our insurance agent so you can verify our coverage. Before hiring any painting contractor, ask if all workers are covered by their workers compensation policy.

Question 8

Will Anyone Give a Bad Reference?

Accepted Answer

Our company binder contains over 100 references. Over half of our work comes by referral. A better strategy is to ask for a minimum of 10 recent references and call each one of them. We also provide references from our banker and key supplier so you can feel comfortable that we are in solid financial shape.

Question 9

Is a Membership in a Professional Association Important?

Accepted Answer

Yes. We are proud members of the PDCA (Painting & Decorating Contractors of America). All members are required to abide by their Code of Ethics. The PDCA establishes standards of performance for the painting industry, including proper prep work, paint application, safety procedures, and the right cleanup procedures.

Question 10

Have You Ever Filed for Bankruptcy?

Accepted Answer

No. We have operated our company continuously since 1996. This is a good question to ask any painting contractor, because some less-than-desirable contractors have folded their painting business and burned suppliers and customers.

Question 11

How Do I Get an Estimate?

Accepted Answer

Simply call us at (204) 229-9980 to set up a visit to your home or business. If we happen to miss the call, we will call you back within 2 hours.

Question 12

How Long Does It Take to Get an Estimate?

Accepted Answer

After we meet with you, we will either provide our written agreement immediately or within 24 hours.

Question 13

Do I Need to Be Home When You're Working?

Accepted Answer

Our clients feel comfortable providing us with their key or security code. We do like to speak with you each day to give you an update on the project.

Question 14

How Long Do Most Projects Take?

Accepted Answer

We will give you in writing an approximate start and finish date. Unless we are delayed by things like weather, we will finish on time.

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